Group Sales Manager

Location: Birmingham

Salary: Negotiable

About the Business

Precision Ceramics is a specialist in advanced ceramic materials and components, delivering world-class solutions for demanding applications across industries including aerospace, defence, medical, and electronics. We pride ourselves on technical expertise, innovation, and a commitment to the highest quality standards.

Your duties will include but not be limited to the following:

• Manage the sales team to achieve their individual targets and build strong customer relationships
• Identify and pursue key strategic accounts
• Develop and grow existing customer accounts
• Work with operations on capacity and cost strategy
• Work with production, planning and logistics to meet customer requirements
• Monitor group pipeline forecast and performance
• Resolve customer issues and escalations
• Ensure accurate quoting pricing and order management
• Ensure accurate CRM and reporting
• Drive pricing discount and margin discipline
• Monitor and improve customer service levels
• Manage backlog, capacity visibility, and lead times
• Drive process improvement and system accuracy
• Provide sales insight to operations and vice versa
• Monitor competitor activity and market trends

Measures of Success:

• Group revenue margin & growth
• Pipeline quality and conversion
• Process efficiency & error rate
• Customer satisfaction and retention

Requirements:

Education

• Degree, HND, or equivalent qualification or level of experience in Business, Sales, Marketing, Engineering, or a related discipline

Experience

• Proven track record of achieving or exceeding sales targets
• Experience leading and managing sales teams across multiple territories, regions, or business units
• Ability to set sales strategies and monitor performance against KPIs
• Experience coaching, mentoring, and developing sales personnel

Technical

• Significant experience in managing people and teams
• Significant experience in a manufacturing, industrial, engineering, or technical products environment
• Ability to translate technical product features into customer benefits
• Proficiency with CRM systems (such as Salesforce or Microsoft Dynamics 365)
• Strong skills in spreadsheet analysis and sales reporting
• Experience using ERP systems common in manufacturing
• Experience managing key accounts and strategic customer relationships
• Ability to resolve customer issues and maintain high levels of customer satisfaction

Skills and Aptitudes

• Strong experience identifying and securing new business opportunities
• Ability to build and maintain relationships with key customers, distributors, and strategic partners
• Experience negotiating contracts, pricing agreements, and commercial terms.
• Ability to manage budgets, forecasts, and sales pipelines
• Strong understanding of margins, profitability, pricing strategies, and revenue growth
• Experience preparing sales reports and presenting business performance to senior management

Personal Qualities Required

• Ability to build, lead & manage teams
• Strong presentation, negotiation, and interpersonal skills
• Experience managing multiple priorities in a fast-paced environment
• Ability to communicate effectively with customers, senior leadership, production teams, and technical specialists
• Experience leading meetings and delivering sales proposals

You may be assigned additional tasks not specifically outlined in your job description which the Company deem to be reasonable.

Hours

Standard working hours are as follows:

• Monday to Thursday 0730 - 1600 (30 minute unpaid lunch break per day)
• Friday 0730 - 1230
• 37 hours total

Benefits:

• Company pension
• Free parking
• Life insurance
• Sick pay

To Apply

If you feel you are a suitable candidate and would like to work for Precision Ceramics, please do not hesitate to apply.

Contact information

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