Administrator

Location: Shepherd’s Bush

Salary: £25,207 per annum

Vacancy Type: Permanent, Full Time

Closing Date: 21 Aug 2025

About The Role

Are you a highly organised administrator looking for a role that really matters?

This is not your average admin job. You will be at the heart of an integrated, trauma-informed treatment service, contributing to meaningful change for people often at a turning point in their lives.

We are looking for a proactive and detail-driven Administrator to support our Substance Misuse Team (SMS) working within HMP Wormwood Scrubs. This is a fast-paced and rewarding role, helping deliver essential services to individuals in prison experiencing drug or alcohol issues.

Working as part of an experienced team, you will play a vital role in ensuring the smooth running of our services, from maintaining accurate data and coordinating programme attendance, to managing correspondence, liaising with prison departments, and supporting the wider team.

What you’ll do:

• Provide high-quality administrative and secretarial support to the SMS team.
• Maintain accurate data and records using Excel, C-Nomis, and internal systems.
• Liaise with key partners including prison departments and clinical teams.
• Coordinate programme invites, attendance logs and outcome reports.
• Support reporting for commissioners by collating key statistics and monitoring figures.
• Escort visitors, prepare meeting papers, and take minutes as required.

What we’re looking for:

• A confident administrator with excellent IT, organisational and communication skills.
• Someone with initiative who can manage competing priorities and tight deadlines.
• A strong team player who can build good relationships with colleagues and partner agencies.
• Familiarity with prison or health-based admin systems (e.g. C-Nomis, SystmOne) is desirable but not essential.
• A commitment to confidentiality, professionalism, and ethical standards in a sensitive environment.
• Someone willing to undergo security vetting and work within a prison setting.

If this sounds like the role for you, take a look at the JD and apply today!

This role is subject to both an enhanced DBS check and Prison Security Vetting, which can take several weeks.

This role is based on site as part of an administrative team across the London region which includes services at Heathrow IRC, HMP Brixton and HMP Wormwood Scrubs. Whilst this role will be based at one of these sites there may be travel required to support other sites where the need arises.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - 

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme 
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
• Death in Service Payment (2x annual salary) 
• Critical Illness Insurance (subject to qualifying criteria)

To Apply

If you feel you are a suitable candidate and would like to work for the Forward Trust, please proceed through the following link to be redirected to their website to complete your application.

https://careers.forwardtrust.org.uk/vacancies/292/administrator.html

Contact information

A Member of the Ad Warrior Team