Administrator / Receptionist

Location: Medway

Salary:  £22,932 per annum

Vacancy Type: Permanent

About The Role

Are you organised, approachable and passionate about supporting people in your community?

We’re looking for a Full Time (35 Hours) Administrator / Receptionist to join our Drug & Alcohol Treatment Service in Medway, helping to ensure the service runs smoothly while creating a welcoming and supportive environment for those seeking help.

In this front-of-house, client-facing role, you’ll play a key part in the day-to-day running of the service, supporting both service users and the wider clinical team.

What you’ll be doing

• Creating a welcoming and supportive reception environment for service users and visitors
• Managing clinic attendance and appointment bookings
• Handling enquiries from service users, the public and professionals via phone, email and in person
• Ensuring clear and effective communication across teams so information reaches the right people
• Supporting the service in collecting and collating valuable service user feedback

You’ll also support the wider administrative team with:

• Data entry and general administrative duties
• Clinical administration tasks
• Maintaining and developing communication with local partner organisations

What we’re looking for

We’re seeking someone who is:

• Friendly, professional and confident in a client-facing role
• Highly organised with strong attention to detail
• Able to manage multiple tasks in a busy environment
• A clear communicator who works well with colleagues and external partners

A flexible approach is important in this role. Occasional evening or weekend shifts may be required (with reasonable notice) to help ensure continuity of care for the people we support.

If you’re looking for a role where you can make a real difference in your local community, we’d love to hear from you

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - 

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme 
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
• Death in Service Payment (2x annual salary) 
• Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

To Apply

If you feel you are a suitable candidate and would like to work for Forward Trust, please proceed through the following link to be redirected to our website to complete your application.

https://careers.forwardtrust.org.uk/vacancies/569/administrator--receptionist.html

Contact information

A Member of the Ad Warrior Team