Reconnect EoE Referrals Coordinator

Location: Fully Remote

Salary: £22,932 per annum

Vacancy Type: Permanent, Full Time

Closing Date: 13^th October 2025

About RECONNECT

RECONNECT is a vital service designed to enable individuals leaving prison to access and sustain supportive interventions that improve their health, well-being, and chances of reintegration. We work alongside service users to create bespoke care plans that address physical health, mental health, and wider support needs. Through strong partnerships with healthcare, probation, and community providers, we ensure a safe, person-centred transition back into the community.

The Role

We are seeking a motivated and compassionate Coordinator to join our RECONNECT team. You will play a key role in supporting individuals as they prepare for release, ensuring they are connected to the right services and empowered to build healthier, more stable lives.

Key Responsibilities

• Receive, process, and triage referrals from prison healthcare teams, probation, and other partners.
• Act as the first point of contact, managing enquiries and ensuring referrals are appropriately prioritised.
• Build trusting, trauma-informed relationships with service users in custody and on release.
• Develop tailored care plans in collaboration with service users and partner agencies.
• Work closely with prison healthcare, probation services, voluntary sector, and community providers to deliver seamless support.
• Maintain accurate and up-to-date records on secure databases.
• Contribute to service monitoring, evaluation, and audits.
• Support the training and development of new RECONNECT staff and trainees.
• Share best practice, engage in risk assessments, and work collaboratively with colleagues to ensure safe, high-quality service delivery.

About You

We’re looking for someone with a strong commitment to supporting vulnerable people, excellent organisational skills, and the ability to work across multiple agencies.

Essential:

• Strong IT and data management skills, including secure record-keeping.
• Excellent communication skills, able to engage with a wide range of stakeholders.
• Ability to work flexibly and adapt to the evolving needs of the service.
• Strong organisational and planning abilities.
• Professional and positive approach when representing The Forward Trust.

Desirable:

• Experience working within the criminal justice sector.
• Experience collaborating with partner agencies to achieve positive outcomes for service users.
• Experience using databases for audit, research, and reporting purposes.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often-interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits:

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme 
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
• Death in Service Payment (2x annual salary) 
• Critical Illness Insurance (subject to qualifying criteria)

Diversity at Forward Trust

The Forward Trust commits to providing opportunities to everyone. We want to ensure we have a diverse team with a range of lived and professional experiences. This includes those with ‘Lived Experience’ of addiction, offending, or homelessness.

When we recruit, we welcome applications from everyone. This is inclusive of age, gender, ethnicity, disability, sexual orientation, gender identity, religion and/or belief, marriage and civil partnerships, pregnancy and maternity and socio-economic background. Where operationally possible, we will consider flexible working requests and make reasonable adjustments for all roles.

Employee Screening and Eligibility to Work

We recognise the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.

If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.

To Apply

If you feel you are a suitable candidate and would like to work for the Forward Trust, please proceed through the following link to be redirected to their website to complete your application.

https://careers.forwardtrust.org.uk/vacancies/382/reconnect-eoe-referrals-co-ordinator.html

Contact information

A Member of the Ad Warrior Team