Customer Support Administrator

Location: Stamford

Salary: Up to £28, 000 per annum

Vacancy Type: Full time, permanent, 40 hours per week (Office Based 5 days per week)

Our client is currently looking for a great new administrator to join their small friendly team.

The company provides businesses and homes with comprehensive fire, intruder or security systems which are individually designed. They are the security systems company that businesses and homeowners across Lincolnshire and surrounding areas trust to protect their properties and families. With over 25 years of supplying security equipment from their office on Casterton Road, Stamford, they have a reputation built on their commitment to the highest quality standards in security.

The Role

The role is full time and based in the office in Stamford. 

You will be responsible for customer support and supporting the engineering teams ensuring an excellent customer experience in order to support their field-based installation team (x 4) install and service Intruder systems, Fire alarm systems, CCTV, Access Control and Gates and Barriers.

You will be eager make your mark on this role, and looking for a long term, permanent role in a well-established and very reputable Stamford based family company.

The duties include:

• Provide exceptional day to day office/business support and coordination to the field based Security Engineers who cover Lincolnshire, Leicestershire, Cambridgeshire, Northamptonshire and Rutland
• Provide excellent customer service to customers ensuring they receive prompt and diligent support and advice
• Use dedicated software and various Microsoft apps to book work with the appropriate level of detail and information so the engineers can complete their work efficiently,
• Ensure bookings include the technical information held on file for a particular client or location
• Resolve in a timely and professional manner issues, complaints and problems that may arise
• Use Outlook and Excel to manage bookings and retain data and records
• Ongoing review, assessment and improvement of business processes and operational costs
• Take card payments over the phone and ensure records and receipts are kept in an orderly way
• Ordering tools and equipment as and when required and being aware of orders and deliveries
• Maintaining the records for the fleet of vans and ensuring service requirements and bookings are administered
• Other ad hoc general administration as and when required

Skills and Qualifications

You will be an experienced administrator, who loves admin, organising and dealing with customers providing first class customer service to a high standard with excellent written and verbal skills.

You will be highly dependable, reliable with a demonstrable track record in office administration.

Due to the nature of the business the successful applicant will be required to be security screened/police checked.

If you have the relevant experience, they’d love to hear from you.

Experience and Qualifications

• Experience in administration/customer service/coordination
• Excellent IT skills with ability to use MS Office (including Excel), Teams, databases
• Highly organised with a proven record of being able to complete tasks in an accurate and timely manner

Skills and Personal Attributes

• Process orientated, meticulously organised
• A self-starter with a can-do, helpful attitude
• A completer-finisher – ensuring all administration is well organised
• Excellent customer service and natural, warm, attentive people skills
• High level of integrity and discretion due to the nature of the business
• Understands and embraces speed of response required
• You will be flexible and able to support a small, tight team with varied tasks
• Diligence to ensure work is completed to the highest standard; accurately and efficiently
• A problem solver - able to work around and through problems and issues

You must hold a Full UK driving Licence or equivalent.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.

Contact information

A Member of the Ad Warrior Team