Tenant Sustainment Officer

Location: Bowburn, DH6 5PF

Salary: £24,500 - £30,790 per annum

Vacancy Type: Permanent, Full Time

Closing Date: 15^th August 2025

As a dynamic and purpose-driven organisation, we recognise that our people are at the heart of everything we do. The Tenant Sustainment Officer will play a pivotal role in delivering lasting change.

Our charity is committed to creating meaningful impact in the lives of those we serve. As a values-driven organisation, we understand that our people are central to achieving our mission. 

Working within the Directorate of Housing and Property Services you will work with the housing management and property services teams as well as other specialised support and recovery services provided by Waythrough and/or external organisations and delivery partners.

Purpose of the role

To provide comprehensive housing related support to persons with a variety of vulnerabilities and complex needs to enable them to maintain their tenancy and to achieve their aspirations for independent living, alongside pragmatic and intensive housing management functions. 

Working hours are 08:45am- 4:45pm Monday to Thursday and Friday 08:45am - 4:15pm however, you will be required to work flexibly to fit with the support needs of our residents and those you support.

On occasion you may be asked to support someone slightly out of area, so we are ideally we are looking for applicants to have their own transportation due to locations.

The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band.

If you are passionate about making a contribution to our mission, we want to hear from you! Join our team at Waythrough and be part of making a positive difference in people's lives.

What can Waythrough (formerly Humankind) offer you:

• Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
• Annual leave purchase scheme
• Enhanced occupational sick pay
• Enhanced employer contribution to your workplace pension
• Death in service benefit
• Free Will writing
• Eyecare vouchers
• Blue light card discount
• Fantastic learning and development opportunities, including free training courses
• Work-life balance- flexible working and family friendly policies
• Happy, Healthy You! – our wellbeing offers for our workforce
• Employee Assist Programme and Waythrough Support Networks

To Apply

If you feel you are a suitable candidate and would like to work for Waythrough, please proceed through the following link to be redirected to their website to complete your application.

https://peoplekind.my.salesforce-sites.com/recruit/fRecruit__ApplyJob?vacancyNo=VN5345

Waythrough (formerly Humankind) is an equal opportunities employer

We value unique perspectives and experiences that everyone can bring and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use.

Contact information

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