Customer Service Advisor

Location: Manchester

Salary: £12.21 per hour

We’re recruiting for Customer Service Advisors to earn £12.21 an hour. Once established in the role, annual earnings of in excess of £30K.

The Role

• Undertake training to answer telephone enquiries, using your own judgement to assist the customer with their enquiry. Deal only with callers within your own limits of knowledge and understanding and in accordance with the Company’s procedures manual.
• Exercise own judgement, based on knowledge and experience, when reviewing proposals, acting within own limits of authority and referring to your Trainer where appropriate.
• Make records of all conversations with customers and/or insurers, or other relevant business contacts, on our computer system and in accordance with the Company’s procedures manual.
• Make follow on diary notes on our computer system where applicable in accordance with the Company’s Procedures Manual.
• Ensure that Company systems and compliance are followed at all times, in accordance with Company’s own Procedures Manual.
• Follow the Company’s complaints procedure if the customer wishes to make a complaint.
• Draw customer’s attention to all information pertinent to clients insurances, including unusual conditions etc.
• Take credit card payments and start/renew policies at the customer’s request and in accordance with the Company’s Procedures Manual.

Benefits

• Flexible working
• Lots of holiday
• Competitive salary
• Private healthcare insurance for those who have been with the company for 12 months
• Remote working options
• Ability to earn bonuses
• Career growth opportunities
• Event ticket giveaways
• Great staff parties
• Employee discounts, including for gyms, restaurants and cinemas
• Staff app to track hours, enter competitions, get mental health support, and more

Customer Service Advisor pay:  

Within the first 12 months, you could realistically increase your starting salary by £5,000 with bonuses and overtime payments.

Once established in the role, annual earnings of in excess of £30K are realistically achievable with salary, bonuses and voluntary paid overtime.

Bonuses: up to £350 per month subject to performance

£12.21 per hour.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please proceed through the following link to be redirected to their website to complete your application.

https://form.jotform.com/Back2WorkCompleteTraining/adw-cc-gmca-af-74

Contact information

A Member of the Ad Warrior Team