Service Manager – Domestic Abuse Services

Location: Remote

Salary: £25,125.00 per annum (FTE: £33,500.00 per annum)

Vacancy Type: Maternity Cover until February 2027, Part Time (30 hours per week)

Salary £25,125.00 per annum (FTE: £33,500.00 per annum)

Maternity Cover until February 2027, Part Time (30 hours per week)

Join us as a Service Manager – Domestic Abuse Services!

Are you a passionate leader with a deep commitment to supporting survivors of domestic abuse? Do you thrive in a fast-paced, values-driven environment where your work truly makes a difference?

At Stonewater, we believe everyone deserves a place to feel safe, supported, and empowered. Our Domestic Abuse Support team is at the heart of this mission, and we’re looking for a Service Manager to lead and inspire our dedicated team.

You’ll focus on creating a culture of high performance, wellbeing, and retention—ensuring that supervision and support are delivered in line with HR policies and that staff feel valued and empowered. You’ll oversee the delivery of person-centred support planning, ensuring services meet the highest standards and respond effectively to customer needs. By fostering strong partnerships with third-party agencies, you’ll help create a holistic, 360-degree approach to support. You’ll also take ownership of performance monitoring, reporting key indicators, and maintaining strong relationships with commissioning teams.

What we’re looking for

• Significant experience managing domestic abuse or similar support services.
• Strong knowledge of safeguarding, housing law, and person-centred support.
• Proven ability to lead high-performing teams and deliver impactful services.
• A commitment to equality, diversity, and inclusion.
• Excellent communication, IT, and report-writing skills.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

To Apply

If you feel you are a suitable candidate and would like to work for Stonewater, please proceed through the following link to be redirected to their website to complete your application.

https://stonewater.teamtailor.com/jobs/6715761-service-manager-domestic-abuse-services?promotion=1701144-trackable-share-link-total-jobs-jobsite

Contact information

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