Campus Operations Manager

Location: Royal Agricultural University, Cirencester and outlying sites

Salary: £37,099-£44,262 per annum

The Role

The Campus Operations Manager sits within the Campus Experience directorate, which is responsible for enhancing the experience of students, staff and visitors and encompasses Events, Catering, Food and Beverage Operations, Campus Operations, Rural Estate Management (equine, vineyard, farm management etc), Café and Retail operations.

The role holder will oversee elements directly concerned with Housekeeping, Accommodation, Porters Lodge, Support Technicians and associated administration. The vision is to bring together seamlessly these various areas so that the customer experience is well polished.

The Campus Operations Manager will champion the delivery of consistently excellent customer service for the University, scoping, delivering and maintaining fit for purpose, legislatively compliant facilities and services in support of the University strategies.

Key Responsibilities

Leadership and Management:

• Lead, manage and mentor the Campus Services teams to develop capabilities, intuition and a can-do culture ensuring all activities meet operational and customer service delivery standards in line with SLAs, budgets, legislative and safety compliance.
• Be fully capable and appraised of conference software and tools to be able to lead, deliver and train teams.
• Manage internal hospitality administration and support an external conference function.
• Manage the team to ensure they have a clear understanding of their roles/strategic priorities and lead by an empowering and supportive approach. 

Operational Management:

• Deliver consistently excellent customer satisfaction levels and encourage development of innovative solutions for running services.
• Ensure that all teams are fully trained in relation to deliverance of compliance
• Ensure the delivery of all Service Level Agreements and service contracts are planned, specified and managed in order to derive optimum Value for Money. 
• Revise and develop process and procedure to continuously improve the performance and effectiveness of the team’s delivery

Stakeholder Management and Service Improvement:

• Meet regularly with the wider departmental team to reflect, plan ahead and feed into improvement cycle.
• Ensure adequate arrangements are in place for the planning, organisation, control, monitoring and review of any issues that need addressing to support service delivery.
• Work in partnership with other departmental managers to establish and maintain a professional and trusting relationship with key stakeholders.
• Engage with the RAU Students Union in relation to UUK code compliance.

Business Planning

• Plan and manage the overall budgets for the areas reporting to this post working alongside Director of Campus Experience and Finance Business Partner.
• Ensure internal resources are fully trained to carry out services wherever possible.
• Introduce and manage a model allowing resource to be used cross departmentally when resources are underutilised.
• Consider business efficiencies through market research and innovation to ensure value for money for the provision of services.

Skills and Qualifications

• A good standard of education: A- level or above or equivalent experience in a similar role
• Proven record of strong leadership of complex teams with supportive management
• Excellent oral & written communication skills and an ability to build effective relationships at all levels
• The ability to handle competing demands and multiple projects effectively
• Experience of managing change and responding to rapidly changing agendas
• Proven track record of successful delivery in a highly customer focused organisation
• Excellent computer literacy skills including Microsoft Suite and other software relevant to the role/sector

To Apply

If you feel you are a suitable candidate and would like to work for the RAU, please proceed through the following link to be redirected to their website to complete your application.

https://www.rau.ac.uk/about-rau/work-for-us

 Closing Date: 9 April 2025 with Interviews on: 23 April 2025.

The RAU is an equal opportunities employer, and we particularly welcome applications from black and minority ethnic candidates as they are under-represented within the RAU at this level.

Contact information

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