Customer and Events Support Administrator

Royal Agricultural University Alliston Centre, Cirencester

£23,881 - £26,943 per annum

Permanent, Full Time 35 hours per week

The Role

Working as a member of the Executive Transformation Team, the post holder will work to support the coordinated delivery of key change and strategic projects, whilst supporting the day-to-day running of the Alliston Centre and Trent Lodge.  These spaces are home to Farm 491, The Cirencester Growth Hub, Continuing Professional Development (CPD) and Executive Education and sit alongside the University’s proposed Innovation Village at the RAU.  The role also contributes to promoting RAU’s commercial and academic initiatives supporting excellent customer experience and operational efficiency across a dynamic and collaborative environment.

Key Responsibilities:

• Provide administrative and operational support to the Directorate, assisting the Transformation Director, Strategic Project Manager(s) and wider team in achieving their goals and objectives.
• Undertake all general reception duties at the Alliston Centre, fostering and building a rapport with members and customers, ensuring that customer service and satisfaction are consistently prioritised
• Ensure that all facilities in the Alliston Centre and Trent Lodge are maintained to a high standard
• Assist with all event booking, co-ordination and delivery including room set up and break down.  Support the collection and collation of event feedback to inform an improvement strategy.
• Be familiar with the current offerings of the teams to support commercial business growth.
• Handle all enquiries, support promotional activities and signpost enquirers to the appropriate team or resources.
• Work closely with members, tenants and guests to manage and resolve any queries that may arise.
• Develop strong working relationships with the wider University teams to support and develop operational delivery.
• Perform show-rounds for potential customers and visitors.

Skills and Qualifications

• Educated to a good standard to include A levels in English and Maths, or equivalent
• Experience in a front-desk administrative role or similar
• Highly developed interpersonal/customer service skills
• Excellent organisation skills, applying attention to detail and ensuring deadlines are achieved

In Return

We offer a comprehensive range of staff benefits to support your wellbeing and work-life balance, including 30 days’ annual leave plus bank holidays, a good pension scheme, and free on-site parking. You'll also enjoy access to discounted catering facilities, a reduced-rate on-site gym, and free use of our library services. Our Employee Assistance Programme, Occupational Health, and Counselling Services are available to support your mental and physical wellbeing. Additional benefits include a Cycle to Work Scheme and a wide range of staff development opportunities.

To Apply

For a full job description and details on how to apply please visit: https://www.rau.ac.uk/about-us/jobs . Please clearly outline your qualifications, skills and experience in your application, against those required in the personal specification.

The RAU is a Disability Confident and Inclusive Employer, and we particularly welcome applications from black and minority ethnic candidates as they are under-represented within the RAU at this level.

Closing Date: 17 July 2025

Interviews On: 30 July 2025

Contact information

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