Customer Service Advisor

Location: Liverpool

Salary: £25,877 - £27,515 per annum

We’re recruiting for Customer Service Advisors to earn up to £27,515 per annum. Hybrid model with a minimum of 3 days in the office.

The Role

• Crushing Your Goals & KPIs: Every day, you’ll have the chance to hit exciting targets and make a real impact on our team’s success. As you grow and improve, so will your salary!
• Achieving Quality Excellence: Delivering fantastic service will be your superpower. You’ll shine in call audits and always strive to meet our high-quality standards.
• Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. You’ll turn difficult situations around with your patience, empathy, and problem-solving skills.
• Handling Policy Queries & Changes: You’ll be the go-to expert for customers seeking clarity or needing to make changes to their insurance policies.
• Providing VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, you’ll go above and beyond to make their experience amazing.
• Being a Brand Ambassador: You’ll proudly represent our brand and values, creating an exceptional experience for everyone you interact with.

Benefits

Wellbeing:

Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

Enhanced paternity pay and 16 weeks full maternity pay.

Colleague Assistance programme offers a suite of wellbeing services such as:

• 6 Free Counselling sessions per year
• Unlimited access to a telephone councillor 24/7
• Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.

Network of internal qualified mental health first aiders are available to provide support to colleagues.

Financial:

A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner

Ability to access your earnings before payday via Dayforce Wallet.

Company pension scheme

Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.

Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.

Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

Long Service Award paid on 5,10- and 15-years’ service

A reward and recognition hub to celebrate and reward colleagues and peers.

Consistent and engaging company events including company awards, competitions and charity fundraisers.

Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!

Training is included to prepare you for this role

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please proceed through the following link to be redirected to their website to complete your application.

https://form.jotform.com/Back2WorkCompleteTraining/adw-cc-lcr-147

 All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Contact information

A Member of the Ad Warrior Team