SEND Administration Assistant

Location: Attleborough

Salary: Scale 12 to 17 of the SET Support Staff Scale, FTE Salary: £27,711 to £30,060, Pro-rata Salary: £19,821 to £21,884

Hours: 30 hours per week, Term time plus 2 weeks , 08.30 to 16.00 Monday to Thursday

The Academy is a member of the the Education Trust. The Trust is an expanding multi-academy trust with 13 primary and 9 secondary schools.  

The Role

They are looking for a hard-working and enthusiastic person with high standards and the  ability to communicate and interact effectively with others as part of their school as a  SEND Administration Assistant.

 The SEND Administration Assistant will work (part time) to support the SENDCO and SEND Team including dealing with highly confidential and sensitive issues regarding learners, staff and external agencies. The SEND team are a vital part of their student and family support service who have the common aim to ensure students with Special Educational Needs receive a high-quality provision.   

Key Responsibilities

• To provide support in accordance with the policies and procedures of the school to support the school’s aims, priorities, targets, and action plans.
• Liaise with all stakeholders including parents, families, learners, staff, external agencies and Trust colleagues to ensure effective provision for learners with SEND.
• To provide the first point of contact within the SEND team for all communications.
• To effectively triage communication to ensure effective responses to all stakeholders  Ensure statutory records and documentation are kept up to date through efficient use of systems and filing including providing information to all appropriate stakeholders for the effective provision for learners with SEND, responding to internal and external deadlines as required.
• To prepare a wide range of SEND related paperwork including but not limited to EHCP applications, EHCP reviews, referrals for specialist provision, referrals to SEND specialist agencies alongside the accurate maintenance of individual SEND records.
• To oversee the data entry relating to SEND Support Plans, SEND Overview, Provision Map, and other key systems as directed, to inform strategic planning and operational practice.
• To ensure that the MIS system remains consistently updated with accurate SEND learner information to inform data analysis including assessment points and census.
• To maintain an overview of caseload actions through effective record keeping on behalf of the SENDCO and SEND Team.
• To coordinate the SENDCO’s diary to ensure maximum and effective use of time.
• To arrange, attend and minute meetings as required.
• To provide excellent customer service and communication at all times to staff, learners, parents / carers and external agencies and respond to enquiries in a timely and effective manner.
• Build effective professional relationships internally and externally to the school in particular with the SENDCO, the Executive Principal, SLT, school staff, administration, reception, site, IT and catering teams and other colleagues which whom close collaboration is required.  
• To be responsible for and taking ownership of day-to-day activities, general administration including filing, compilation of correspondence and post.  

Skills and Qualifications

• Level 3 or above (A Level equivalent) including Maths and English GCSE (Grades A–
• C) or equivalent
• Minimum of 5 years’ experience working in a school environment is desirable, within the SEND sector preferred
• Experience of working in a school or other administration environment
• Ability to prioritise and experience of deciding the relative urgency of tasks
• Knowledge of school systems such as SIMS or equivalent or the willingness to learn/undertake training on key databases/systems
• To be focused on the provision of excellent services to all customers (this will include staff, students, parents/carers and visitors to the school)
• Excellent knowledge and use of Microsoft Word, Outlook, Excel, PowerPoint
• Excellent organisational and time keeping skills
• Outstanding communication skills and pleasant telephone manner
• Ability to deal with sensitive issues with tact, discretion, and diplomacy and able to respect the confidentiality of information
• Ability to relate well to students and supporting them to fulfil their potential
• Highly organised and efficient, enabling excellent prioritisation of work
• Flexibility and adaptability
• Ability to devise excellent filing systems and provide an efficient and responsive administrative service
• Evidence of identifying creative, imaginative and entrepreneurial areas for improving office/administration efficiency and making appropriate recommendations
• Proactive, instinctively resourceful, forward thinking, solutions provider, focused on outcomes and able to work predominantly on own initiative as well as part of a team
• Commitment to and promotion of safeguarding the welfare of children, young people and vulnerable adults and an understanding of the safeguarding practices applicable to working within a school environment
• Ability to work in a time pressured environment and to meet agreed deadlines, sometimes at short notice
• Continuously improving and commitment to own personal and professional development

To Apply

If you feel you are a suitable candidate and would like to work for this reputable Education Trust, please proceed through the following link to be redirected to their website to complete your application.

https://ce0200li.webitrent.com/ce0200li_webrecruitment/wrd/run/ETREC107GF.open?VACANCY_ID=7943285iIG&WVID=58214202FG

Closing Date: Monday 16 June 2025 (by 09.00)

Contact information

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