Junior Sales Administrator
Location: Cheddar
Salary: Competitive
The Role
To undertake general day to day administrative duties and to support the sales team & Workshop, to ensure the department objectives are achieved.
Key Responsibilities
- To assist by receiving telephone and email enquiries from customers and suppliers, to liaise with and receive instructions from members of the Workshop Department to ensure all customers’ requirements are expedited promptly.
- To utilise the business systems provided including EMIR (Electro Mechanical Information Resource) and to assist with the accurate entry of data relating to enquiries, orders and general notes.
- To assist with the progress chasing of customer enquiries, quotes and orders, liaising with other departments and suppliers to obtain clarification of current status and the onward communication of accurate information to stakeholders as necessary.
- To assist with processes associated with ensuring orders have been completed successfully and are ready for invoicing.
- To provide excellent customer service at all times.
- Must work within established Company policies and procedures.
- Carry out other tasks as may be defined that may be required in order to develop the business.
- Responsible for the upkeep of EMIR in relation to next job, dates times etc.
- All purchasing of the parts for the workshop.
- Sourcing parts and pricing for bespoke items ( specialist component parts).
- Ensure quotes are chased in a timely manner.
- Ensure customers are kept up to date with timelines and overdue jobs (customer should not call us chasing jobs).
- Typing and issuing quotes on the Workshop manger’s behalf (including pricing).
- Fronting customers calls.
- Ensuring all files and paperwork are correct for the job (files attached to EMIR, test sheets signed off, delivery notes attached).
- Reporting and responsible to the Office Manager.
Skills and Qualifications
- Solid organisational and administrative skills.
- Computer skills in MS Office and with experience of using in house systems.
- Excellent written and verbal communication skills.
- Proven ability to work under pressure and to deadlines.
- To communicate professionally with all stakeholders and operate within a fast paced customer focussed service and sales environment.
- To have an aptitude and willingness to learn skills associated with a general engineering business.
- Competent at using IT systems and software provided.
- To be pro-active, have a strong team ethos and a positive mental attitude.
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
