Team Leader

Location: HMP Send, Surrey

Salary: £27,922 per annum

Vacancy Type: Permanent, Full Time

Closing Date: 28^th November 2025

Are you a motivated leader with experience in health and wellbeing services for adult drug and alcohol users? We are looking for a Team Leader to manage a dedicated team of practitioners delivering tailored interventions at HMP Send, helping service users achieve their personal recovery goals.

In this role, you’ll combine leadership, hands-on case management, and strategic oversight to ensure high-quality support and performance delivery. You’ll be instrumental in driving both harm reduction and abstinence-based treatments, while also addressing low-level mental health needs.

Key Responsibilities:

• Manage, support, and develop a team of practitioners, allocating caseloads and mentoring staff.
• Oversee a small number of complex cases personally, ensuring quality standards are maintained.
• Deliver performance targets set by Forward Trust, commissioners, and the prime contractor.
• Ensure data accuracy and meet all submission deadlines in collaboration with the Service Manager.
• Deputise for the Service Manager when required, acting as the senior representative on-site.
• Build and maintain excellent working relationships with your manager and partner agencies.

What We’re Looking For:

• Strong leadership and team management experience in health, wellbeing, or substance misuse services.
• Ability to manage complex cases and ensure high-quality service delivery.
• Excellent communication and collaborative skills.
• Experience in working within structured, regulated environments (prison or similar settings is advantageous).

Why Join Forward?

• Be part of a passionate team making a real difference in people’s lives at HMP Send.
• Opportunity to lead, develop, and inspire a skilled team of practitioners.
• Work in a supportive environment that values innovation and excellence.

Take the next step in your career and help shape a service that truly changes lives.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits:

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme 
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
• Death in Service Payment (2x annual salary) 
• Critical Illness Insurance (subject to qualifying criteria)

Diversity at Forward Trust

The Forward Trust commits to providing opportunities to everyone. We want to ensure we have a diverse team with a range of lived and professional experiences. This includes those with ‘Lived Experience’ of addiction, offending, or homelessness.

When we recruit, we welcome applications from everyone. This is inclusive of age, gender, ethnicity, disability, sexual orientation, gender identity, religion and/or belief, marriage and civil partnerships, pregnancy and maternity and socio-economic background. Where operationally possible, we will consider flexible working requests and make reasonable adjustments for all roles.

Employee Screening and Eligibility to Work

We recognise the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.

If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.

To Apply

If you feel you are a suitable candidate and would like to work for the Forward Trust, please proceed through the following link to be redirected to their website to complete your application.

https://careers.forwardtrust.org.uk/vacancies/446/team-leader-hmp-send.html

Contact information

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