Customer Service Advisor

Location: Remote

Salary: £12.71 per hour

Vacancy Type: Permanent, Full Time

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.

Remote Customer Service Advisor benefits:  

• 30 days paid annual leave (pro‑rata), rising with length of service
• Pension scheme
• Perkbox retail and online discounts
• Employee Assistance Programme (24/7 support line)
• No commute and reduced environmental impact
• Real‑time support while working remotely
• Flexible working patterns to support work‑life
• Training is included to prepare you for this role

Remote Customer Service Advisor role:  

As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hours

Key Responsibilities

• Respond to customer enquiries across phone, email, chat and multi‑channel platforms
• Provide accurate information, resolve queries and deliver high‑quality customer service
• Navigate multiple online systems to update customer records and manage cases
• Follow all call handling, data protection and quality assurance guidelines
• Demonstrate a “customer‑first” approach, ensuring positive engagement in all interactions
• Escalate issues appropriately and follow required processes for complaints or safeguarding
• Work autonomously in a remote setting, maintaining productivity and service levels
• Attend mandatory training, coaching and performance feedback sessions
• Being professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety.

To Apply

If you feel you are a suitable candidate and would like to work for Back2Work Group, please proceed through the following link to be redirected to their website to complete your application.

 https://backtoworkuk.com/adw-cc-lcr-16

Contact information

A Member of the Ad Warrior Team