IT Support & Customer Service Apprentice

Location: Derby

Salary: £25,000 per annum

An IT support company is looking for a IT Support & Customer Service Apprentice to join their team. This is a great opportunity for someone starting their career in IT who enjoys helping people and solving problems. You’ll receive hands-on training, structured learning, and guidance from experienced professionals.

As an apprentice, you’ll learn how to provide technical support to customers, assist with troubleshooting, and help maintain IT systems. This role is perfect for someone who is enthusiastic about technology and enjoys working with people.

Key responsibilities

• Learn how to respond to customer queries via phone, email, or chat.
• Assist in diagnosing and resolving basic IT issues (hardware, software, connectivity).
• Help set up and configure devices for customers.
• Support the team in logging and tracking support requests.
• Learn to provide clear and friendly advice to customers.
• Assist with routine system checks and updates.
• Work with the IT team to escalate more complex issues.
• Stay informed about common IT problems and solutions.

Requirements

• Interest in technology and helping people.
• Good communication skills and a friendly approach.
• Willingness to learn and develop new skills.

Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.

To Apply

If you feel you are a suitable candidate and would like to work for Back to Work, please proceed through the following link to be redirected to our website to complete your application.

https://form.jotform.com/Back2WorkCompleteTraining/adw-it-support-emmca-23

Contact information

A Member of the Ad Warrior Team