Events and Customer Support Coordinator (408354)Overview
Ref:
Salary:
Location:
Type:
Posted
Closing date
Events and Customer Support Coordinator Location: Chiswick - Hybrid working: 4 days in the office, with option of 1 day from home Salary: £25,000 – £27,000 per annum, dependent on experience Hours: Monday to Friday, 9:00am–5:30pm (37.5 hours per week) Vacancy Type: Full Time The Coaching Academy (TCA) was established in 1999 and is the UK’s largest and most established life coach training provider. Known for our expertise, professionalism and quality, we deliver high-impact online programmes in coaching and personal development. We are led by an inspirational and experienced leadership team and have built a collaborative and friendly working culture where ideas are welcomed, contributions are recognised, and team members are supported to grow and develop their careers. Our Head Office team plays a central role in helping us deliver outstanding learning experiences to our customers and partners. The Role This is a varied and hands-on office-based role, ideal for someone who enjoys managing multiple responsibilities and being at the heart of a team that supports a thriving online learning environment. The position involves working closely with internal teams, course facilitators, delegates and students to ensure every event runs smoothly - from initial setup through to follow-up reporting. Responsibilities include setting up and supporting live Zoom-based events, preparing training materials, communicating with attendees, and ensuring the logistics of our online training calendar are delivered to a high standard. As a key point of contact, the role requires regular interaction with course participants and trainers, handling enquiries by phone and email with professionalism and care. The role also includes compiling weekly and monthly event reports on attendance, engagement and feedback, helping the team monitor quality and drive improvements. You’ll also oversee our DISC profiling system - taking payments and supporting customers who are engaging with this personal development tool. Working within a serviced office environment, the role involves light office management tasks such as greeting visitors, helping to keep the workspace organised, and liaising with the main reception and facilities team. This role would suit someone who is methodical, enjoys variety, and uses their initiative - someone who thrives in a lively team environment and takes pride in delivering excellent service in a professional setting.
Experience & Skills
Key Details:
To Apply If you feel you are a suitable candidate and would like to work for The Coaching Academy, please do not hesitate to apply. We welcome applications from all backgrounds and are committed to being an inclusive and equal opportunities employer. Contact informationA Member of the Ad Warrior Team |