Vision Housing and Tenancy Sustainment Broker
Location: London
Salary: £28,222 per annum plus benefits
Vacancy Type: Permanent, Part Time
We are recruiting for a Vision Housing & Tenancy Sustainment Broker
Forward Trust’s Vision Housing service supports people with complex needs—such as homelessness, offending histories, substance use and poor mental health—to secure and sustain stable homes in the private rented sector.
As a Tenancy Sustainment Housing Broker, you’ll play a vital dual role. You’ll work within a team of experienced housing brokers, sourcing appropriate PRS accommodation and negotiate tenancies on behalf of clients, while also providing wraparound tenancy sustainment support to reduce the risk of eviction and promote long-term independence.
Roles Responsibilities:
- Housing Brokerage
- Source suitable private rented accommodation mainly across London & Surrey for clients with multiple needs.
- Build and maintain strong relationships with local authorities, landlords and letting agents.
- Promote Vision Housing’s wraparound offer to secure landlord buy-in
- Match clients to properties based on their risk, location needs, and support requirements.
- Assist with tenancy setup: viewings, documentation, deposits, incentives, moving in, and essential furnishings.
- Tenancy Sustainment Support
- Provide one-to-one, trauma-informed support to help clients sustain their new homes both remotely and face to face.
- Deliver tailored advice on managing rent, bills, budgeting, and benefits.
- Conduct regular check-ins and visits to monitor wellbeing and housing stability.
- Support clients in navigating housing-related issues like neighbour disputes, arrears, or landlord concerns.
- Prevent evictions through early intervention, mediation, and proactive problem-solving.
- Support clients to engage in the wider community, making good use of time and being productive
- Support clients for up to 12 months post-placement or longer based on need.
- Be point of contact and support to our peer mentors and volunteers housing related issues.
- Multi-Agency Working
- Work in partnership with probation, housing officers, drug & alcohol services, and mental health teams.
- Attend MAPPA, MARAC or housing panels as appropriate to ensure wraparound support is coordinated.
- Advocate for clients to access grants, safeguarding support, and other interventions where required.
- Reporting & Administration
- Maintain accurate case notes and data on support provided and client outcomes.
- Monitor tenancy sustainment and identify trends in challenges or landlord needs.
- Ensure all activity complies with GDPR, safeguarding, lone working, and health & safety standards.
The role is a part time role, a mix of home office and community, 17.5 hours a week (0.5). A Car driver is essential. The role will be to support another part time worker already doing the same role within a team of 5 experienced staff members and volunteers.
Please be aware our roles are not subject to any form of visa sponsorship. We kindly ask that candidates declare any current visa arrangements at application stage.
The Ideal Candidate
Please see below a list of skills and experience needed for this role.
- Experience supporting vulnerable people to access or maintain housing, ideally in the PRS.
- Knowledge of tenancy law, landlord-tenant relations, and common barriers to housing stability.
- Strong relationship-building skills – able to engage both clients and landlords effectively.
- Confident in lone working, managing a mobile caseload and making risk-informed decisions.
- Excellent communication, time management, and IT skills.
- Background in housing advice, lettings, probation, supported housing, or homelessness support services.
- Familiarity with safeguarding frameworks and trauma-informed approaches.
- Experience working with clients affected by the justice system, substance misuse, or mental ill-health.
- Understanding of benefits, budgeting tools, and accessing hardship funds.
Benefits
We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits:
- Flexible working
- Training and development opportunities
- Simply Health Cashback Scheme (optional)
- Season Ticket Loan Scheme
- Cycle to work scheme
- Crisis Loan Scheme
- Electric Car Scheme
- 3 x Wellbeing Days (pro rata'd for part time employees)
- Access to Blue Light Card
- 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
- Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
- Death in Service Payment (2x annual salary)
- Critical Illness Insurance (subject to qualifying criteria)
To Apply
If you feel you are a suitable candidate and would like to work for the Forward Trust, please proceed through the following link to be redirected to their website to complete your application.
https://careers.forwardtrust.org.uk/vacancies/227/vision-housing--tenancy-sustainment-broker.html
