Smarter Home Visit Advisor (SHVA) x2
Location: Pan Greater London and South
Salary: Competitive
The organisation employs teams of SHVAs to deliver water-efficiency visits across Greater London and South for a range of Water providers to reduce water usage and prevent water scarcity for customers.
The Role
- Working with other SHVAs and support staff the SHVA will ensure that the project meets all the client’s requirements; these are delivered on time, within budget and to agreed quality standards within the agreed administrative and financial frameworks. Specific targets for the post-holder will be agreed for this project.
- Liaise with residents on a day-to-day basis and build good working relationships with them.
- Undertake monitoring information and reporting requirements.
- Undertake home visits to install simple and effective measures to help residents to reduce their water consumption and to save money.
- Provide advice to residents and encourage them to further reduce their water consumption and make cost savings by making changes to their behaviour.
Key Tasks & Responsibilities:
- Liaise with and develop good working relationships with project partners and colleagues.
- Liaise with other staff delivering similar or complementary services for residents.
- Work with the marketing and development teams to publicise the programme.
- Generate and respond to referrals and to carry out home visits.
- Carry out a water efficiency survey in each home visited using I-Pad and bespoke software to collect data about the property and household.
- Install a range of basic water saving measures during home visits.
- Provide effective support, both advisory and practical, to enable people to make positive changes to their behaviour and to improve the quality of their lives through water savings.
- Assist residents to access other relevant services and agencies.
- Attend relevant team meetings / Training surgeries to raise awareness of the programme.
- Report to the Area Manager as required and provide appropriate monitoring and evaluation data.
- Update the organisations timesheets and other key documents at agreed intervals.
- Utilise the programme’s vehicle in accordance with the organisations Trust Vehicles Usage Policy and Booking Procedures.
- Undertake administrative duties commensurate with the role.
- Work flexibly within 37½ hours per week to accommodate customer visits between 8.00am to 7.00pm, Mon to Fri.
Skills and Qualifications
- Good communication skills and ability to speak and relate to a wide customer base, tailoring messages to the audience
- Relevant practical experience of manual trades or home repair and a good knowledge of home maintenance
- Knowledge of water efficiency and home energy products and giving advice in relation to them
- Experience of project management and managing own workload
- Experience of using Word and Excel and Thames Water bespoke software and to effectively use other technology i.e. I-Pad
- Full driving licence with suitable status to be insured by the organisation
- Willingness to undertake weekend work as required
To Apply
If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.
