Head of Hotline

Location: Cambridge

Salary: Competitive

In 1996 the organisation was founded with four staff members and a determination to do what’s right; they assessed 26 reports in their Hotline that year and found two instances of child sexual abuse imagery.

Today, the assessment of more than over 2.1 million reports has led to the successful removal of millions of child sexual abuse images and videos across more than 1.2 million illegal webpages globally.

The Role

Reporting directly to the Hotline Director, the Head of Hotline will lead the effective delivery of their services. This role involves shaping and executing departmental strategy, mitigating operational risks, and upholding service standards that reflect their mission and values.

A key focus is the promotion of best-practice staff welfare, especially for those exposed to sensitive material across analyst and Taskforce teams. The role includes coordinating IT project delivery, setting performance targets and KPIs, and driving innovation in Hotline services.

As a senior representative of the organisation, the manager will engage with UK and international law enforcement, external stakeholders, and the media, while also ensuring the Hotline Director remains informed of key developments, opportunities and challenges.

Skills and Qualifications

They need a seasoned professional with:

• Proven experience in managing a diverse team operating in a sensitive or challenging environment at a senior level.
• Essential supervisory, management, interpersonal and communication skills.
• Strong presentational abilities and meticulous attention to detail.
• A solid legal understanding of the company’s remit.
• The ability to work constructively with a wide range of individuals and organisations, both internally and externally.
• A proactive approach, using your initiative to generate ideas and improve performance.
• The capability to command respect and cooperation from colleagues.
• A team-focused, tactful and diplomatic approach.
• While not essential, a bachelor’s degree in a relevant field (e.g., Criminal Justice, Criminology, Law, Cybersecurity) or experience dealing with law enforcement would be advantageous.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please proceed through the following link to be redirected to their website to complete your application.

https://www.iwf.org.uk/about-us/who-we-are/careers/

Contact information

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