Matchday Hospitality and Events Assistant
Location: Bournemouth
Salary: Competitive
Hours: 40 hours per week (Part Time may be considered)
Having established the start of an exciting new chapter in their long and storied history since a takeover in 2022 by chairman Bill Foley, the club has seen significant investment committed towards sustaining Premier League status. The construction of a state-of-the-art training facility alongside the arrival of promising young talent from top clubs around Europe have provided the club with a fantastic platform from which to build its on-field expectations.
The Role
- Meet and exceed individual & team new business revenue goals
- Establish foundation for hospitality, events and premium seating relationships
- Sell upgrades, add-ons, and ask for referrals
- Build strong relationships with acquired account base through proactive communication including seat visits, phone calls, emails, meetings and other touchpoints
- Effectively communicate all team happenings, events, and available inventory
- Have full product knowledge of the match day/non match day facilities offered and to communicate these to either customers or members of staff
- Build an extensive knowledge of competitor clubs/businesses and products for both matchday & non matchday
- Be proactive, respond to and resolve all customer complaints, requests, and inquiries from account base; handle difficult situations in a calm and professional manner
- Ensure ticket member information and data are accurate and complete for accounts
- Make outbound sales calls where necessary to maximise hospitality & event sales
- Liaise with accounts department to ensure all invoicing is dealt with appropriately and promptly
- Liaise with Executive Head Chef regarding food pre-orders and dietary requirements to ensure smooth running of all match days and non-match day events
- Be pro-active in putting forward suggested actions/ideas to achieve the department’s revenue targets
- Ensuring you have a good understanding of food safety including allergens
- Attend department meetings
- Assisting and completing any other tasks required by the Matchday Hospitality & Events Manager.
- As a member of staff to ensure in all matters, you follow and actively promote the club’s mental health policies and practices to ensure an open, non-judgmental and inclusive environment for everyone engaged with the club.
- As a member of staff to ensure that you to adhere to the club’s safeguarding policies and procedures and are committed to their safeguarding values, creating a safe and positive environment for all those who interact with the club.
- Obligation to adhere to the club’s health and safety policy and procedures.
- As a member of staff to ensure in all matters you follow and actively promote the club’s equality policies and practices to ensure a welcoming, safe and inclusive environment for everyone engaged with the club.
Skills and Qualifications
- Telesales/Phone-based sales experience
- Previous experience of CRM systems
- Target-driven & confident communicator
- Good written and verbal communication skills
- Good knowledge of food/beverage and food safety
- Excellent planning, organisation and time management skills
- Problem Solver, Creative, Detail Orientated, Team Player
- Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with clients and colleagues
- Ability to work on own initiative and as part of a team
Benefits
- Free onsite parking.
- Season ticket and allocation of complimentary/purchased tickets.
- Subsidised lunches and complimentary healthy snacks throughout the day.
- Discounts at the club Superstore.
- Access to Health Cash Plan with Simplyhealth.
- Employee Assistance Programme
- Contribution towards eye tests and glasses.
- Discounts and benefits from partners and local businesses.
- Club pension & Life Assurance Scheme.
- Paid parental leave (bank of five days per year).
- Club events or other social events throughout the year run by their club social team.
- Paid volunteer opportunities (2 days per year).
- Paid day’s leave on your birthday.
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please proceed through the following link to be redirected to their website to complete your application.
https://www.afcb.co.uk/club/careers
The Club reserves the right to close this vacancy before the proposed deadline should it deem appropriate.
The Club is an equal opportunities employer and ensures staff and volunteers are able to achieve their full potential.
