Contact Officer

Location: Bournemouth Police Station (OC), Police Headquarters, Winfrith, Dorset  

Salary: Scale D - Starts at £26,106 rising by yearly increments to a maximum of £28,653 per annum

Owing to the nature of the role, candidates will need to have reached the age of 18 by the start date.

The commencing salary will be Scale D £28,409 to £31,180 per annum inclusive of a 14% shift allowance PLUS the potential to earn up to £2,500 weekend working allowance, which is claimable.

Acting as the front line of policing as one of our Contact Officers at Bournemouth HQ you will be responsible for receiving non-emergency and emergency calls and online contact from members of the public. Your role will be ensuring the most appropriate help and support is established, handling every call with empathy, whilst remaining calm when dealing with potentially sensitive and upsetting calls.

The focus of the Dorset Contact Management (DCM) is on making every contact count by ‘getting it right first time’ and ensuring an efficient and effective customer journey as well as seeking to address the maximum number of service calls at the first point of contact within a 24 hour capability. 

Prior to your Contact Officer training course (which you will be advised of once you have started in the role) you will be working as a triage operator to familiarise yourself with Contact Centre and the types of enquiries.  Your salary and shift allowance will remain as above.

You will act as the first point of contact for members of the public using the 101 and 999 service, utilising risk assessments you will ensure that the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public.

Please note: No annual leave will be granted during the training course dates and these dates will be confirmed once you are in force. Any leave booked prior to joining the force will be honoured. Whilst this role is based at Bournemouth, you may be required to travel to the Winfrith site for training.

Recruitment Timeline

You may wish to make a note of some key stages which sets out your journey to the Dorset Police family.

• Eligibility to apply via our e-recruitment portal.
• Situational Judgement Test - You will have 7 days to complete once you have completed your eligibility.
• Virtual Assessment Centre - You will have 7 days to complete once you have passed the SJT.
• Final Interview and telephone assessment. You will receive a link to book an interview if you have passed the SJT and Virtual Assessment Centre.

What you get if you join us:

• A competitive salary with yearly increments.
• Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
• Access to the Blue Light Card Scheme for discounts and services (requires a one-off payment of £5).
• Company sick pay.
• Competitive local government pension scheme.
• Job related equipment, as required.
• Free onsite parking at many police sites throughout the counties.
• Access to Group insurance scheme (via salary sacrifice scheme).
• Support networks, free Employees' Assistance Programme, Occupational Health and wellbeing services.
• Development and training opportunities.
• Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.

To Apply

If you feel you are a suitable candidate and would like to work for Dorset Police, please proceed through the following link to be redirected to their website to complete your application.

https://dcpanddp-jobs.tal.net/vx/appcentre-External/brand-0/spa-1/candidate/so/pm/6/pl/1/opp/5019-DCM-Contact-Officer/en-GB

Contact information

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